Contact Us

Contact Us

For general queries, you can email us at InnovationsSupport@sybrin.com!

Reporting Bugs

Check out Known Issues to see if other users have already reported it!

If you are experiencing an issue you can email us using the below template, or use this smart link!

Template

To:

InnovationsSupport@sybrin.com

Subject:

[Biometrics Web SDK] Description of issue

Body:

To expedite resolution of your issue, please provide as much relevant and specific information as possible:

### ENVIRONMENT ###
- Browser:
- Browser version:
- Web SDK version:

### REPLICATION STEPS ###
1. 
2. 

### EXPECTED ###
[what you expected to happen]

### ACTUAL ###
[what actually happens]

### ADDITIONAL INFORMATION ###
[Optional: Link to any screenshot(s) that demonstrate the issue]
[Optional: Code snippet where the issue happens]

-------------------------------

Disclaimer: 
Please note, by submitting this bug report, you acknowledge that Sybrin may use information included in the bug report to diagnose technical issues and to improve our products and services, in accordance with our Privacy Policy, and you agree that we may share it with engineering partners potentially impacted by your issue.

Feature Request

If you would like use to add something you can email us using the below template, or use this smart link!

Template

To:

InnovationsSupport@sybrin.com

Subject:

[Biometrics Web SDK] Description of feature

Body:

[Please describe the feature you would like to see in Biometrics]

NOTE: Please be sure you don't include sensitive information/data.